If you have questions, please reach out to us!
Natrella is your safe place to express and be more intentional with your self-care. When you use Natrella, you’ll share some information with us. We would like to be as transparent as possible on our policy regarding your information.
Information We Collect
First, and most importantly, the content you create within the app is fully encrypted meaning that we do not have visibility to your self-care moments. We cannot read your content or see your images. Self-care is personal and private; and we respect that.
We collect your identification information. This includes your name and email address. This information is used for identification and authentication purposes. By giving us this information, you allow your information to be collected and stored by us.
We also collect and track app interaction information. This includes feature usage, error logs and crash logs. This is used to inform product improvements and bug fixes.
As a matter of policy, except where you are expressly informed otherwise, we do not sell, rent, share, trade or give away any of your personal information, unless required by law.
We use the information gathered to improve the services we offer.
We use your device and app usage anonymously to build average statistics. These aggregate numbers may be disclosed publicly for comparison purposes.
How to Delete Information
Your information is within your control at all times. It can all be deleted from the app directly by you.
On the settings page, you can choose to delete your account, content, moments, images and any information associated with your account instantly.